What Questions Should I Ask A Property Manager?

property manager

Tips to selecting the best property manager / office!

What questions should you ask?

  • Ideally, deal with a director of the business or a property manager that has been in the same office for a while. A lot of property managers change jobs every 6-18 months. So ask how long have you been a property manager in that office?
  • If the person is less experienced then ask does a director or a senior property manager guide or support everything you do?
  • Ask how long you have been a property manager?
  • Ask what has been the most difficult situation you have had to deal with and how did you solve the issue?
  • Select an office for a support team of at least 2 people in the property management division. This means the property manager is not doing everything. Ask how many in the property management team?
  • Select an office that does not have juniors showing rental properties. Look on the website and ask who shows rental properties?
  • Select a property management office that doesn’t go NCAT too frequently (this is a tribunal for resolving disputes between an owner and a tenant). This shows how an office treats/deals with tenants.
  • Ask when the last time they went to the tribunal and what was the dispute for?
  • Select an office that has tenant and owner login portals. Ask if they have login portals?
  • Select an office that has automation in place, this means reminders will automatically be sent, such as when a tenant is 2 days late in rent or when the lease is due to expire. They will also communicate with you more often. Ask do they have automation in place?
  • Select an office that adds value to you. Ask ways they can add value to you?
  • Select an office that has different rates/packages. Not everyone wants full-service property management. Ask if they have different packages available?
  • Select an office that has a guarantee if you are not happy after a certain period of time after commencing you can change without any penalty. Ask what guarantees are available?
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